ChildFund is an international child focused development agency working in 33 countries to create lasting and meaningful change in the lives of more than 10.5 million vulnerable, deprived and excluded children, families and communities, regardless of race, creed, gender or national origin. In Indonesia ChildFund has been operating for 34 years since 1973, in areas where the need is the greatest and currently reaches out to 900,000 children and family members in partnership with 50 local NGOs spread across 8 provinces. For more information please visit www.childfund.org
ChildFund Indonesia is currently seeking:
Position : Sponsor Relations Officer (Position Code: SPO)
Reporting to : Sponsor Relations Manager
Based in : Kupang, NTT
Functional Summary
Responsible for providing operational leadership for sponsorship programs in assigned area through developing staff capacities, supporting quality growth and accountability and ensuring sponsorship service and programming standards and guidelines.
Key Responsibilities
* Responsible for implementation and execution of sponsor relations activities and programs; coordinate with program staff on integrated activities as required.
* Provide support to the national strategic planning, development, implementation and monitoring processes in the sponsorship functions, alignment with programs. Together with the areas implement strategies and proposals for retention of sponsors. Support development and application of Sponsorship Monitoring and Reporting standards and tools for Areas/projects.
* Day to day management for high quality and timely process flow of sponsor/child correspondence; provide support to the sponsorship team at AO to ensure that all child correspondence is satisfactorily processed and responded to within the set standards and ensure fast, efficient and comprehensive action on requests for information
* Responsible for coordination of sponsor visits to include itinerary preparation, logistics, supervision and development of sponsor visit report
* Support quality improvements in the area offices to ensure adherence to policies, and standards related to sponsorship; oversight of compliance and performance in assigned areas and communities
* Responsible for analysis of sponsorship information available through existing systems and databases and interpret trends and observations for management action. Develop reports from the sponsorship systems, manages sponsor inquiries, and coordinates sponsor visits.
* Provide support/analysis on sponsorship performance information and data from the area offices for program and management purposes; maintain calendar of key sponsorship activities/events; participate in sponsorship related processes and events to review the quality of sponsorship monitoring and reporting systems and tools; practices and processes; contribute to continuous improvement efforts.
* In coordination with Programs, Finance and Assurance work with various area offices in the development and utilization of agreed monitoring, evaluation, quality assurance tools and reporting procedures and to effectively improve the quality of sponsorship and programming.
* Monitor the implementation of organizational standards, child benefit tracking, agreed sponsorship standards/ guidelines sponsor retention strategies, retention management, and integration of sponsorship with programs as required
Qualifications and experience
* 5+ years progressive work experience with children and youth in child development administration in an international not-for-profit environment
* Strong interpersonal communicative skills; ability to work and communicate with employees of all levels
* Outstanding written and oral communication skills in English; fluency in a local language preferred
* Experience and understanding of community and family care issues
* Computer proficiency in general office software applications (i.e. Word, Excel, Outlook)
* Understanding of sponsorship operations and workflows, sponsorship programming, sponsorship policies and standards.
* Demonstrated analytical and reporting experience
* Bachelor’s degree in international development, child development or related field and equivalent relevant work experience
This position is opened for Indonesian national only.
ChildFund requires electronic lodgment of applications.
Please send by email your resume or CV & include Job Title & Position Code in the email subject field. Any enquiries should be directed by email to: recruitment@indonesia.childfund.org
Deadline for lodging applications: 20 March 2013
ChildFund Indonesia is currently seeking:
Position : Sponsor Relations Officer (Position Code: SPO)
Reporting to : Sponsor Relations Manager
Based in : Kupang, NTT
Functional Summary
Responsible for providing operational leadership for sponsorship programs in assigned area through developing staff capacities, supporting quality growth and accountability and ensuring sponsorship service and programming standards and guidelines.
Key Responsibilities
* Responsible for implementation and execution of sponsor relations activities and programs; coordinate with program staff on integrated activities as required.
* Provide support to the national strategic planning, development, implementation and monitoring processes in the sponsorship functions, alignment with programs. Together with the areas implement strategies and proposals for retention of sponsors. Support development and application of Sponsorship Monitoring and Reporting standards and tools for Areas/projects.
* Day to day management for high quality and timely process flow of sponsor/child correspondence; provide support to the sponsorship team at AO to ensure that all child correspondence is satisfactorily processed and responded to within the set standards and ensure fast, efficient and comprehensive action on requests for information
* Responsible for coordination of sponsor visits to include itinerary preparation, logistics, supervision and development of sponsor visit report
* Support quality improvements in the area offices to ensure adherence to policies, and standards related to sponsorship; oversight of compliance and performance in assigned areas and communities
* Responsible for analysis of sponsorship information available through existing systems and databases and interpret trends and observations for management action. Develop reports from the sponsorship systems, manages sponsor inquiries, and coordinates sponsor visits.
* Provide support/analysis on sponsorship performance information and data from the area offices for program and management purposes; maintain calendar of key sponsorship activities/events; participate in sponsorship related processes and events to review the quality of sponsorship monitoring and reporting systems and tools; practices and processes; contribute to continuous improvement efforts.
* In coordination with Programs, Finance and Assurance work with various area offices in the development and utilization of agreed monitoring, evaluation, quality assurance tools and reporting procedures and to effectively improve the quality of sponsorship and programming.
* Monitor the implementation of organizational standards, child benefit tracking, agreed sponsorship standards/ guidelines sponsor retention strategies, retention management, and integration of sponsorship with programs as required
Qualifications and experience
* 5+ years progressive work experience with children and youth in child development administration in an international not-for-profit environment
* Strong interpersonal communicative skills; ability to work and communicate with employees of all levels
* Outstanding written and oral communication skills in English; fluency in a local language preferred
* Experience and understanding of community and family care issues
* Computer proficiency in general office software applications (i.e. Word, Excel, Outlook)
* Understanding of sponsorship operations and workflows, sponsorship programming, sponsorship policies and standards.
* Demonstrated analytical and reporting experience
* Bachelor’s degree in international development, child development or related field and equivalent relevant work experience
This position is opened for Indonesian national only.
ChildFund requires electronic lodgment of applications.
Please send by email your resume or CV & include Job Title & Position Code in the email subject field. Any enquiries should be directed by email to: recruitment@indonesia.childfund.org
Deadline for lodging applications: 20 March 2013
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